Last Updated: May 1, 2018
We do not knowingly collect any information from minors under 18 without prior verifiable parental consent. If BraceAbility learns that a minor has submitted personal information without parental consent, we will take all reasonable measures to remove the information as soon as possible. If you believe a minor under the age of 18 has submitted personal information to us, please contact us here.
When you make an online purchase at BraceAbility, your credit card information is safe on our encrypted servers. However, we also accept orders via phone, fax, or regular mail.
Phone orders call: (866) 712-7808
Mail orders to: BraceAbility, Inc. 115 East 2nd St., Cedar Falls, Iowa 50613
We encourage you to place orders however you'd like.
Call (866) 712-7808 or Contact Us if you have questions about credit card security or placing an order.
BraceAbility respects your privacy and recognizes your right to protection of all personal information you share with us, including your name, address, email address, telephone number, etc. You are welcome to visit BraceAbility anonymously if you wish.
Like other website providers, your internet address (IP address: the address of your computer) is logged to help us learn which parts of the website you visit and how long you spend on individual pages. BraceAbility does not link your IP address to any personally identifiable information. Your browser automatically informs us of its name and version number; again, however, no personal information is gathered. Our log files help us administer the site by keeping track of referring URL pages and access times.
Tags and pixels are electronic files used to record information about how you browse the website.
We collect the following information, including:
BraceAbility contracts other companies to perform functions on our behalf, such as processing credit card payments, order fulfillment, delivering packages, sending mail, providing search results, and marketing products. These third-party providers have access to only the personal information that is necessary to perform the function that is contracted.
We do, however, share aggregated statistical information with our partners regarding sales statistics. This is not linked to any personally identifiable information.
We may use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s educational page. You can manage third party advertising preferences for some of the third parties we work with to serve advertising across the Internet or at the Digital Advertising Alliance’s opt-out portal. We do not guarantee that all of the third parties we work with will honor the elections you make using those options, but we strive to work with third parties that do.
We use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here. We also use Google Analytics to help us understand how our customers use our website. You can read more about how Google uses your Personal Information here. You can learn more about opting-out of Google Analytics here.
We share your Personal Information with third parties to help us achieve the uses mentioned above.
If a user's personally identifiable information changes (such as your phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user's personally identifiable information provided to us. This can usually be done at the Your Account page or by using our Support feature on our Contact Us page.
If you supply BraceAbility your email address while ordering a product(s), you may be contacted via email regarding your order(s); we do not, however, share customer or visitor email addresses with other organizations.
On rare occasions, it is necessary to send out a strictly service-related announcement. For instance, if our service is suspended for maintenance we might send you an email. Generally, users may not opt-out of these communications. However, these communications are not promotional in nature.
BraceAbility collects personal information voluntarily supplied by you when you order products, enter contests, or complete surveys. BraceAbility clearly informs you in advance and explains how this personal information is to be used. You have a right not to provide this information. If you choose not to provide such information, you are still welcome to visit BraceAbility, but may be unable to participate in certain options, offers, and services. For our promotional content and newsletter, you can always unsubscribe by selecting the "remove me" link located in the footer of every promotional mailing and/or newsletter.
Parts of the website may include social media buttons, such as the Facebook "Like" button or the "Share This" button. These features may collect and display your information, your IP address and the page you are visiting on the website and may set a cookie to allow the feature to function properly.
The website offers publicly-accessible blogs and customer reviews. Any information you provide in these areas may be read, collected, and used by others who view them. To request removal of your information from blogs or reviews, please contact us here. Note that in some cases, this information may be removable by the user.
BraceAbility takes all appropriate and reasonable steps to protect all information you share with us from unauthorized access or disclosure. Of course, when entering sensitive information on the website we use SSL (Secure Sockets Layer) to encrypt the transmission of your information. As you enter personal information (such as your password or address and phone number), SSL encodes it so that it is available only to you and the customer service representatives who will help make sure your order processes smoothly.
An SSL-protected page can be identified by the picture of a closed lock at the bottom or top of the web browser. Also, if you check the URL of the page, SSL-encrypted pages have URLs that start with “https://” instead of “http://”. Please understand that it is possible for third parties to access information despite our security efforts. You are fully responsible for taking precautions best suited for you and your use of our website.
If we are going to use your personally identifiable information in a manner different from that stated at the time of collection, we will notify you via email. You will have a choice as to whether or not we use your information in this different manner.
However, if you have opted out of all communication with the site, or deleted/deactivated your account, then you will not be contacted. Nor will your personal information be used in this new manner.
BraceAbility is committed to the principle of individual privacy and is actively involved in and supports industry initiatives to preserve individual privacy rights on the Internet. Personal data privacy is a new and rapidly changing area, and BraceAbility is evolving to meet these demands. Please Contact Us with any questions or comments regarding this policy.
Under certain circumstances, EU residents may have rights under data protection laws in relation to personal data outlined below:
For more information on our compliance with the European Union Data Protection Directive, click here.
Providing you with safe and secure shopping at BraceAbility is very important to us. To that end, we have taken extensive precautions to maintain security at our site. Even with these precautions, however, it is important for you to be aware of how to protect your information.
Follow these guidelines to ensure that your information is safe and secure at BraceAbility and in all the shopping you do online:
Our customer support team is available Monday - Friday from 9:00 a.m. to 4:30 p.m. Central time.
Give Us a Call
Send Us an Email
Use our contact form to submit an email to customer support team. Click the “Support” icon on the bottom right of any page on our website. We typically respond within one business day (or faster).
BraceAbility.com is closed on the following United States holidays. This may affect your shipping time and they will be accounted for in the estimated ship date listed on each product page.
New Year's Day