Since you’re on this page, you must be curious to learn who we are and why we do what we do. Well, you’re in the right place! It’s important to us that our customers know who we are and what we stand for.
Our company was founded in 2012 in the basement of Shaun and Kendra’s home in Cedar Falls, Iowa. Since then, we’ve moved out of the basement and expanded to an office and warehouse! Here’s some more information to put our growth in perspective:
For our customers, this means helping them find the right product that will relieve their pain, make them feel comfortable and confident, and allow them to get back to doing what they were doing prior to experiencing any discomfort. Getting back to life might mean taking your first steps out of bed in the morning pain-free, or walking your dog without your knee hurting, or going for a 5-mile bike ride. It's different for everyone, and each customer's unique scenario is equally important to us.
For our employees, this means giving them the tools they need to do their jobs efficiently and effectively, and automating processes which should be done by a computer. We respect people's personal freedom, and provide flexibility so our team members can spend time with their families, prioritize health and well-being, and pursue their passions and hobbies. Our group of hard-working Midwesterners is motivated by helping people and making a difference, and we'll never stop trying to improve our products, processes, and customer service.
The operations team deals with all aspects relating to product quality, inventory, and money. They ensure that our products match the standards our customers expect. The operations team also keeps our company up and running!
Do you ever wonder who the people are behind our content? It’s our marketing team! They do everything from writing blog posts, making videos and maintaining our social media!
Our customer care representative’s main responsibility is to assist in solving any issues you may be dealing with. Sometimes things don’t go as planned - our representatives are there to fix it. If you have an issue, or if you're bored and want to chat, feel free to call us at 866-712-7808 to speak to Janet, Tara or Jim over the phone!
The warehouse crew works tirelessly to get your orders packaged and shipped so they can get to your door as soon as possible.
Our team of product designers is constantly striving to improve the comfort, fit, and function of existing products, and invent new products for common ailments. Their days are spent reading product reviews, cutting, sewing, experimenting with new materials, testing new product prototypes, and measuring people for sizing studies. They take customer feedback very seriously, as it is crucial to the product development process.
If you're interested in helping us with future product development projects (and earning extra cash!), click here to join our Product Advisory Team.
Our customer support team is available Monday - Friday from 8:30 a.m. to 5:00 p.m. Central time.
Give Us a Call
Send Us an Email
Use our contact form to submit an email to customer support team. Click the “Support” icon on the bottom right of any page on our website. We typically respond within one business day (or faster).
BraceAbility.com is closed on the following United States holidays. This may affect your shipping time and they will be accounted for in the estimated ship date listed on each product page.
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