About BraceAbility

a message from management at BraceAbility thanking customers for their support

Since you’re on this page, you must be curious to learn who we are and why we do what we do. Well, you’re in the right place! It’s important to us that our customers know who we are and what we stand for.

Our company was founded in 2012 in the basement of Shaun and Kendra’s home in Cedar Falls, Iowa. Since then, we’ve moved out of the basement and expanded to an office and warehouse! Here’s some more information to put our growth in perspective:timeline of braces sold through the years at Braceabilitymap showing the location of iowa and cedar falls

Our Ethos is Simple: Get Back to Life.

For our customers, this means helping them find the right product that will relieve their pain, make them feel comfortable and confident, and allow them to get back to doing what they were doing prior to experiencing any discomfort. Getting back to life might mean taking your first steps out of bed in the morning pain-free, or walking your dog without your knee hurting, or going for a 5-mile bike ride. It's different for everyone, and each customer's unique scenario is equally important to us. 

For our employees, this means giving them the tools they need to do their jobs efficiently and effectively, and automating processes which should be done by a computer. We respect people's personal freedom, and provide flexibility so our team members can spend time with their families, prioritize health and well-being, and pursue their passions and hobbies. Our group of hard-working Midwesterners is motivated by helping people and making a difference, and we'll never stop trying to improve our products, processes, and customers service. 

The full BraceAbility team photo from august 2018

The Operations Team

The operations team deals with all aspects relating to product quality, inventory, and money. They ensure that our products match the standards our customers expect. The operations team also keeps our company up and running!

The operations team at BraceAbility 

The Marketing Team

Do you ever wonder who the people are behind our content? It’s our marketing team! They do everything from writing blog posts, making videos and maintaining our social media!  

The marketing team at Braceability

 

The Customer Care Team

Our customer care representative’s main responsibility is to assist in solving any issues you may be dealing with. Sometimes things don’t go as planned - our representatives are there to fix it. If you have an issue, or if you're bored and want to chat, feel free to call us at 866-712-7808 to speak to Janet or Amanda over the phone!

braceability customer support staff to help with any questions you might have

 

The Warehouse Team

The warehouse crew works tirelessly to get your orders packaged and shipped so they can get to your door as soon as possible.

The warehouse team at Braceability

 

The Product Design Team

Our team of product designers is constantly striving to improve the comfort, fit, and function of existing products, and invent new products for common ailments. Their days are spent reading product reviews, cutting, sewing, experimenting with new materials, testing new product prototypes, and measuring people for sizing studies. They take customer feedback very seriously, as it is crucial to the product development process. 

If you're interested in helping us with future product development projects (and earning extra cash!), click here to join our Product Advisory Team.

the braceability product design team perfects our products

 

Customer Service

Customer Support

Our customer support team is available Monday - Friday from 8:30 a.m. to 5:00 p.m. Central time.

Give Us a Call

866-712-7808

Send Us an Email

Use our contact form to submit an email to customer support team. Click the “Support” icon on the bottom right of any page on our website. We typically respond within one business day (or faster).

Holidays

BraceAbility.com is closed on the following United States holidays. This may affect your shipping time and they will be accounted for in the estimated ship date listed on each product page.

 

Helpful Links

Return/Exchange Information 

Frequently Asked Questions