Track Your Order

At BraceAbility, we want to help you get back to life, and promise to do whatever we can to make sure you have a positive experience with our company. We do our best to get your order to you as fast as possible.

To track your order, just enter your order number. You'll find your order number in your Order Confirmation email.

Happy tracking!

PLEASE NOTE: If you have made an exchange for an item you will need to use the Returns and Exchanges tool to track that order.

use this article to find out how to find your order number on the BraceAbility website

Keep in mind:

  • Tracking is not available for orders that are in a Processing status
  • Tracking can take up to 48 hours to update after an order is shipped
  • We only process orders Monday-Friday (excluding holidays) with same-day shipping only on orders placed before 3:00 PM CT
  • If your order is being fulfilled by UPS Mail Innovations you will see tracking information from UPS and then tracking information from USPS once the handoff between these two is made
  • These shipping options were available when you made your purchase. This will impact how soon your order arrives:
    • Free Shipping (5-10 Business Days) - Fulfilment by UPS Mail Innovations
    • Ground (3-5 Business Days) - Fulfilment by USPS
    • 3 Business Days - Fulfilment by USPS
    • 2 Business Days - Fulfilment by UPS
    • Next Business Day - Fulfilment by UPS

    Still need help? Check out our help articles for frequently asked Shipping & Delivery questions! 

    Customer Service

    Customer Support

    Our customer support team is available Monday - Friday from 8:30 a.m. to 5:00 p.m. Central time.

    Give Us a Call


    Send Us an Email

    Use our contact form to submit an email to customer support team. Click the “Support” icon on the bottom right of any page on our website. We typically respond within one business day (or faster).

    Holidays is closed on the following United States holidays. This may affect your shipping time and they will be accounted for in the estimated ship date listed on each product page.


    Helpful Links

    Returns & Exchanges