At BraceAbility, we want to help you get back to life, and promise to do whatever we can to make sure you have a positive experience with our company. If the item you ordered doesn't fit, or isn't what you expected, we'll happily take it back as long as your item is eligible for return per our policy.
Just enter your order number to request a convenient prepaid shipping label. You'll find your order number in your Order Confirmation email, or on the packing slip that came in your package. Don't forget to save your original shipping box or bag and reuse it to send your item(s) back to us!
BraceAbility Exchange and Return Policy
Requirements for returns and exchanges:
- Product must be unused, unworn (except for trying it on), and must include all original packaging and parts.
- The cost of your label will be deducted from your refund (or you can purchase your own label, if you prefer.)
- Returns and exchanges must be received within 45 days of your original order date.
- If we receive an item which is ineligible for a refund per the policies listed above, we will not be able to send the item back to you.
We generally process returns and exchanges within 1-3 business days of receiving the item. Please allow up to ten business days for the refund to appear on your original payment method.
Please note, we will refund the full product cost and applicable sales tax, but unfortunately we cannot refund shipping costs from your original order.
The only exception is if you are requesting a return or exchange as a result of a shipping error at our warehouse. If you feel there was an error with your order or you received the wrong item - please contact us to initiate your return. Include your order number and a description of the problem, and we will make sure the correct item is shipped out to you as quickly as possible.
If you plan to use your own label, please send the package to:
Attn: BraceAbility Returns
6122 Nordic Drive
Cedar Falls, IA 50613
Returns / Exchanges for Multiple Items
In order to exchange or return more than one item, you will need to go through the process of answering the return / exchange questions for each item separately. This will then take you on to the next phase of the process to return or exchange your item(s) as normal.
While we're happy to offer returns or exchanges to our international customers, we ask that you cover the cost of the return shipping. Please enter your order number and shipping postal code at braceability.com/returns to request a return or exchange authorization and print the return form to include in your package. Then, arrange shipping through the carrier of your choice to the address above.
Still need help? Check out our help articles for frequently asked Returns & Exchanges questions!
To contact us email at firstname.lastname@example.org.