Credit Card Security

When you make an online purchase at BraceAbility, your credit card information is safe on our encrypted servers. However, we also accept orders via phone, fax, or regular mail.

To order by phone, call (866) 712-7808

Fax orders to (319) 429-7500

Or mail orders to us at BraceAbility, Inc.  115 East 2nd St., Cedar Falls, Iowa 50613

We encourage you to place orders however you'd like.

Call (866) 712-7808 or Contact Us if you have questions about credit card security or placing an order.

Privacy Notice

BraceAbility respects your privacy and recognizes your right to protection of all personal information you share with us, including your name, address, email address, telephone number, etc. You are welcome to visit BraceAbility anonymously. Your internet address (IP address: the address of your computer) is logged to help us learn which parts of the web site you visit and how long you spend on individual pages. BraceAbility does not link your IP address to any personally identifiable information. Your browser automatically informs us of its name and version number; again, however, no personal information is gathered. Our log files help us administer the site by keeping track of referring url pages and access times.

Limited Information Gathering

Like most commercial web sites, BraceAbility uses cookies so we can better serve you with tailored information when you return. Cookies are small text identifiers sent to your computer to facilitate subsequent visits. Most browsers let you define preferences to notify you when you are sent cookies and let you decide whether to accept or reject them. Virtually all browsers let you remove cookies from your computer. Cookies cannot retrieve information from your computer, spread viruses, or capture your email address. BraceAbility uses the information collected with cookies to track site use and improve our service to you and other visitors. BraceAbility does not use cookies to gather personal information about you.

No Sharing of Personal Information

Our site does not share your personally identifiable information with third parties, except as mentioned in this privacy statement. We do however share aggregated statistical information with our partners regarding sales statistics. This is not linked to any personally identifiable information. We use an outside shipping company to ship orders, and a credit card processing company to bill users for goods and services. These companies do not retain, share, store or use personally identifiable information for any secondary purposes.


BraceAbility collects personal information voluntarily supplied by you when you order products, enter contests, or complete surveys. BraceAbility clearly informs you in advance, and explains how this personal information is to be used. You have a right not to provide this information. If you choose not to provide such information, you are still welcome to visit BraceAbility, but may be unable to participate in certain options, offers, and services. For our promotional content and newsletter, you can always unsubscribe by selecting the "remove me" link located at the footer of every promotional mailing and/or newsletter.

Correcting, Updating, and Deleting

If a user's personally identifiable information changes (such as your phone, email or postal address), or if a user no longer desires our service, we provide a way to correct, update or delete/deactivate that user's personally identifiable information provided to us. This can usually be done at the "Your Account" page or by filling out the Contact Us form. You may also notify us by standard mail at the address listed below.

Uses of Personal Information

If you supply BraceAbility your postal address, we will send periodic mailings to inform you of new products, services, events, etc. If you prefer not to receive such mailings, please let us know by filling out the Contact Us form or writing to us at BraceAbility, Inc. - 402 1/2 Main St., Cedar Falls, IA 50613. If you supply BraceAbility your telephone number while ordering a product or products, you may be contacted by telephone regarding your order or orders; we do not, however, share customer or visitor telephone numbers with other organizations. On rare occasions it is necessary to send out a strictly service related announcement. For instance, if our service is temporarily suspended for maintenance we might send you an email. Generally, users may not opt-out of these communications. However, these communications are not promotional in nature.


BraceAbility takes all appropriate and reasonable steps to protect all information you share with us from unauthorized access or disclosure. Of course, when entering sensitive information on the website we use SSL (Secure Sockets Layer) to encrypt the transmission of your information. As you enter personal information (such as your password or address and phone number), SSL encodes it so that it is available only to you and the customer service representatives who will help make sure your order processes smoothly.

Notification of Changes

If we are going to use your personally identifiable information in a manner different from that stated at the time of collection we will notify you via email. You will have a choice as to whether or not we use your information in this different manner. However, if you have opted out of all communication with the site, or deleted/deactivated your account, then you will not be contacted. Nor will your personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices. We will use information in accordance with the privacy policy under which the information was collected.


BraceAbility is committed to the principle of individual privacy, and is actively involved in and supports industry initiatives to preserve individual privacy rights on the internet. Personal data privacy is a new and rapidly changing area, and BraceAbility is evolving to meet these demands. Please fill out the Contact Us form or write us at 402 1/2 Main St., Cedar Falls, IA 50613 with any questions or comments regarding these privacy policies.


Safety & Security Tips

Providing you with safe and secure shopping at BraceAbility is very important to us. To that end, we have taken extensive precautions to maintain security at our site. Even with these precautions, however, it is important for you to be aware of how to protect your information. Follow these guidelines to ensure that your information is safe & secure at BraceAbility and in all of the shopping you do online:

Securing Passwords

  • Always sign out when using a public computer.
  • Do not select "Remember My Password" when using a public computer.
  • Create secure passwords - use a combination of letters and numbers. Do not use your name, email address, or birthday.
  • As a rule of thumb, make your passwords at least 8 characters long and change them frequently.

Take Caution - Emails & Telephone Calls from BraceAbility


  • Do not respond to unsolicited emails from BraceAbility. We will not ask you to provide personal information unless you have entered our address into your browser and you are submitting an order, contacting us directly, or updating your account at BraceAbility.
  • We will not make unsolicited phone calls to you. Do not give a caller your account information or credit card number.





Terms of Use


Welcome to BraceAbility. This site is provided by BraceAbility, Inc. (referred to throughout this document as "BraceAbility") as a service to our customers. Please review the following basic rules that govern your use of our site. Please note that your use of our site constitutes your unconditional agreement to follow and be bound by these Terms and Conditions. Although you may "bookmark" a particular portion of this site and thereby bypass this agreement, your use of this site still binds you to the Terms. BraceAbility reserves the right to update or modify these Terms and Conditions at any time without prior notice. Your use of the BraceAbility web site following any such change constitutes your unconditional agreement to follow and be bound by the Terms and Conditions as changed. For this reason, we encourage you to review these Terms and Conditions whenever you use this Web site.



All content included on this site, such as text, graphics, logos, button icons, images, audio/video media, digital downloads, data compilations, and software, is the property of BraceAbility or its content suppliers and protected by United States and international copyright laws.


The compilation of all content on this site is the exclusive property of BraceAbility and protected by U.S. and international copyright laws. All software used on this site is the property of BraceAbility or its software suppliers and protected by United States and international copyright laws.


License and Site Access

BraceAbility grants you a limited license to access and make personal use of this site and not to download (other than page caching) or modify it, or any portion of it, except with express written consent of BraceAbility. This license does not include any resale or commercial use of this site or its contents; any collection and use of any product listings, descriptions, or prices; any derivative use of this site or its contents; any downloading or copying of account information for the benefit of another merchant; or any use of data mining, image stripping, robots, or similar data gathering and extraction tools.


This site or any portion of this site may not be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without express written consent of BraceAbility.


You may not frame or utilize framing techniques to enclose any trademark, logo, or other proprietary information (including images, text, page layout, or form) of MRN and our affiliates without express written consent. You may not use any meta tags or any other "hidden text" utilizing BraceAbility's name or trademarks without the express written consent of BraceAbility. You may not use any direct linking or source-calling of any media presented on this web site.


Any unauthorized use terminates the permission or license granted by BraceAbility. You are granted a limited, revocable, and nonexclusive right to create a hyperlink to the home page of BraceAbility so long as the link does not portray BraceAbility, its affiliates, or their products or services in a false, misleading, derogatory, or otherwise offensive matter. You may not use any BraceAbility logo or other proprietary graphic or trademark as part of the link without express written permission.


Your Account

If you use this site, you are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password.



BraceAbility does not sell products to children, but to adults who can purchase with a credit card or other certified payment method. If you are under 18, you may use BraceAbility only with consent of a parent or guardian. BraceAbility and it's family of sites reserve the right to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.


Pricing or Typographical Errors

While BraceAbility strives to provide accurate product and pricing information, pricing or typographical errors may occur. BraceAbility cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, BraceAbility shall have the right, at our sole discretion, to refuse or cancel any orders placed for that item. In the event that an item is mispriced, BraceAbility may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Prices and availability are subject to change without notice.


Order Acceptance

Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will be charged upon ordering and your order will be shipped within the time stated on the product description page or mentioned under the "Shipping" section of the website. If your order is unable to ship within 24 hours, we will hold your funds as a deposit on the goods until the product ships. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after payment received, we will issue a credit by the charged payment method for the amount of the charge.


Quantity Limits and Dealer Sales


BraceAbility reserves the right to limit the quantity of items purchased per person, per household, or per order. These restrictions may be applicable to orders placed by the same payment account and also to orders that use the same billing and/or shipping address, or same email address. We will provide notification to the customer email and/or billing address provided should such limits be applied. BraceAbility also reserves the right to prohibit sales to dealers. If you are interested in purchasing multiple quantities of items for a corporation or institution, please call us at 1-866-712-7808.




This Agreement represents the complete agreement between the parties and supersedes all prior agreements and representations between them. If any provision of this Agreement is held to be unenforceable for any reason, such provision shall be reformed only to the extent necessary to make it enforceable and the other terms of this Agreement shall remain in full force and effect. The failure of BraceAbility to act with respect to a breach of this Agreement by you or others does not constitute a waiver and shall not limit BraceAbility's rights with respect to such breach or any subsequent breaches. This Agreement shall be governed by and construed under Iowa law as such law applies to agreements between Iowa residents entered into and to be performed within Iowa. Any action or proceeding arising out of or related to this Agreement or your use of this site must be brought in the state or federal courts of Iowa.

Colors and Finishes

We have made every effort to display as accurately as possible the colors and finishes of our products that appear on the site. However, as the actual colors you see will depend on your monitor, we cannot guarantee that your monitor's display of any color or finish will be accurate.


You agree to defend, indemnify, and hold BraceAbility harmless from and against any and all claims, damages, costs and expenses, including attorneys' fees, arising from or related to your use of the site.


These terms are effective unless and until terminated by either you or BraceAbility. You may terminate this Agreement at any time, provided that you discontinue any further use of this site. BraceAbility also may terminate this Agreement at any time and may do so immediately without notice, and accordingly deny you access to the site, if in BraceAbility's sole discretion you fail to comply with any term or provision of this Agreement. Upon any termination of the Agreement by either you or BraceAbility, you must promptly destroy all materials downloaded or otherwise obtained from this site, as well as all copies of such materials, whether made under the terms of use or otherwise.


This site is provided by BraceAbility on an "as is" and "as available" basis. BraceAbility makes no representations or warranties of any kind, express or implied, as to the operation of the site or the information, content, materials, or products included on this site. To the full extent permissible by applicable law, BraceAbility disclaims all warranties, express or implied, including, but not limited to, implied warranties and fitness for a particular purpose. Without limiting the foregoing, BraceAbility disclaims any and all warranties, express or implied, for any merchandise offered on the web site. You acknowledge, by your use of the BraceAbility web site, that your use of the web site is at your sole risk. This disclaimer does not apply to any product warranty offered by the manufacturer of the item. This disclaimer constitutes an essential part of this agreement. Some states do not allow limitations on how long an implied warranty lasts, so the foregoing limitations may not apply to you.

Limitation of Liability

Under no circumstances and under no legal or equitable theory, whether in tort, contract, strict liability or otherwise, shall BraceAbility or any of its affiliates, employees, directors, offices, agents, vendors, or suppliers be liable to you or to any other person for any indirect, special, incidental, or consequential losses or damages of any nature arising out of or in connection with the use of or inability to use the BraceAbility web site, including, without limitation, damages for lost profits, loss of goodwill, loss of data, work stoppage, accuracy of results, or computer failure or malfunction, even if an authorized representative of BraceAbility has been advised of or should have known of the possibility of such damages. In no event will BraceAbility be liable for any damages in excess of the fees paid by you in connection with your use of the site during the six month period preceding the date on which the claim arose.