Returns & Exchanges

At BraceAbility, we want to help you get back to life, and promise to do whatever we can to make sure you have a positive experience with our company. If the item you ordered doesn't fit, or isn't what you expected, we'll happily take it back!

We offer easy returns and exchanges* at www.braceability.com/returns. Just enter your order number to request a convenient prepaid shipping label. You'll find your order number in your Order Confirmation email, or on the packing slip that came in your package. Don't forget to save your original shipping box or bag and reuse it to send your item(s) back to us!

*Requirements for returns & exchanges:

  • Product must be unused, unworn (except for trying it on), and must include all original packaging and parts.
  • The cost of your label will be deducted from your refund (or you can use your own label, if you prefer)
  • Returns and exchanges must be received within 45 days of your original order date.
  • If we receive an item which is ineligible for a refund per the policies listed above, we will not be able to send the item back to you.

We generally process returns and exchanges within 1-3 business days of receiving the item. Please allow up to two days for the refund to appear on your original payment method.

Please note, we will refund the full product cost and applicable sales tax, but unfortunately we cannot refund shipping costs from your original order.

The only exception is if you are requesting a return or exchange as a result of a shipping error at our warehouse. If you feel there was an error with your order or you received the wrong item - please contact us to initiate your return. Include your order number and a description of the problem, and we will make sure the correct item is shipped out to you as quickly as possible.

Still need help? Email us atsupport@braceability.com or call 866-712-7808.

Customer Service

Customer Support

Our customer support team is available Monday - Friday from 8:30 a.m. to 5:00 p.m. Central time.

Give Us a Call

866-712-7808

Send Us an Email

Use our contact form to submit an email to customer support team. Click the “Support” icon on the bottom right of any page on our website. We typically respond within one business day (or faster).

Holidays

BraceAbility.com is closed on the following United States holidays. This may affect your shipping time and they will be accounted for in the estimated ship date listed on each product page.

 

Helpful Links

Easy Online Returns

Return/Exchange Policy

Frequently Asked Questions