Returns & Exchanges

Request a Return or Exchange:

To request a return or exchange, please fill out the form on the packing slip included with your order. Indicate which item(s) you wish to send back along with the return reason. Be sure to indicate the size you need if you are requesting an exchange.

Include this form along with your item(s) and send via the carrier of your choice to:

BraceAbility Returns
115 E 2nd Street
Cedar Falls, IA 50613

If you no longer have your packing slip, simply include a note with your order number and the details of your request. You can find your order number on your order confirmation or shipping confirmation email, or by contacting us.

You may also contact us if you need any assistance or advice on choosing the right size. You can click on the green "Chat" button in the lower right hand corner of our website, call 866-712-7808, or send an email to [email protected]

BraceAbility Return/Exchange Policy:

We will accept returns if your item is no longer needed or did not meet your expectations.

We're happy to exchange your item for a different size if it does not fit. If you'd like a different product, we can also exchange your item for a one of equal or lesser value.

We do have a few requirements, though:

1) Product must be unused, unworn (except for trying it on), and must include all original packaging and parts. If the product appears to be used, unclean, etc., we will not be able to issue a refund.
2) You will be responsible for paying the shipping costs for returning your item.
3) Returns/Exchanges must be received within 45 days of your original order date. Returns received after that time will not be eligible for a refund.
4) If we receive an item which is ineligible for refund/exchange per the policies listed above, we will not be able to send the item back to you. Please contact us if you are unsure whether or not your item will qualify for a refund.

 
We generally process refunds/exchanges within 3-5 business days after receiving the item(s) at our facility. The payment method used at the time of purchase will be the one credited for the return. You will receive an email confirming your credit memo, but please allow 1-2 business days for this credit to reflect on the balance of your card or account.

Please note, we will refund the full product cost on your return or exchange, but unfortunately we cannot refund any shipping costs from your original order.

The only exception is if you are requesting a return or exchange as a result of a shipping error at our warehouse. If you feel there was an error with your order or you received the wrong item - please contact us to initiate your return. Include your order number and a description of the problem, and we will make sure the correct item is shipped out to you as quickly as possible.

Customer Service

Customer Support

Our customer support team is available Monday - Friday from 9:00 a.m. to 4:30 p.m. Central time.

Give Us a Call

866-712-7808

Send Us an Email

Use our contact form to submit an email to customer support team. Click the “Support” icon on the bottom right of any page on our website. We typically respond within one business day (or faster).

Holidays

BraceAbility.com is closed on the following United States holidays. This may affect your shipping time and they will be accounted for in the estimated ship date listed on each product page.

 

Helpful Links

Return/Exchange Information 

Frequently Asked Questions