At BraceAbility, we want to help you get back to life, and promise to do whatever we can to make sure you have a positive experience with our company. If the item you ordered doesn't fit, or isn't what you expected, we'll happily take it back!
We offer easy returns and exchanges* at www.braceability.com/returns. Just enter your order number to request a convenient prepaid shipping label. You'll find your order number in your Order Confirmation email, or on the packing slip that came in your package. Don't forget to save your original shipping box or bag and reuse it to send your item(s) back to us!
*Requirements for returns & exchanges:
We generally process returns and exchanges within 1-3 business days of receiving the item. Please allow up to two days for the refund to appear on your original payment method.
Please note, we will refund the full product cost and applicable sales tax, but unfortunately we cannot refund shipping costs from your original order.
The only exception is if you are requesting a return or exchange as a result of a shipping error at our warehouse. If you feel there was an error with your order or you received the wrong item - please contact us to initiate your return. Include your order number and a description of the problem, and we will make sure the correct item is shipped out to you as quickly as possible.
If you plan to use your own label, please send the package to:
Attn: BraceAbility Returns
6122 Nordic Drive
Cedar Falls, IA 50613
While we're happy to offer returns or exchanges to our international customers, we ask that you cover the cost of the return shipping. Please enter your order number and shipping postal code at braceability.com/returns to request a return or exchange authorization and print the return form to include in your package. Then, arrange shipping through the carrier of your choice to the address above.
Still need help? Email us firstname.lastname@example.org or call 866-712-7808.
Our customer support team is available Monday - Friday from 8:30 a.m. to 5:00 p.m. Central time.
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Use our contact form to submit an email to customer support team. Click the “Support” icon on the bottom right of any page on our website. We typically respond within one business day (or faster).
BraceAbility.com is closed on the following United States holidays. This may affect your shipping time and they will be accounted for in the estimated ship date listed on each product page.
New Year's Day