Frequently Asked Questions

What product should I get?

We do our best to offer product categories that will direct you towards the best possible braces for your needs. Our product descriptions offer valuable information on the details of the product and what the product is designed to treat.  As always, we advise you speak to a medical professional about medical conditions and what might work best for you.

Where is the sizing chart?

Sizing charts for all items are located just under the price of the item and above the size drop down box. Click the link that says “What’s my size?” We also offer sizing graphics for all of our products as an supplementary image of the product.

Do you ship internationally?

Yes we do, although estimated shipping times may be delayed 3-5 business days depending on the location.  Also, customs fees are not included with the shipping charges so you’ll be responsible to pay those when the item is delivered.

What happens if the size I ordered doesn’t fit?

We offer easy exchanges and returns on all products. Although we offer sizing charts for all of our items, these measurements are based on the products themselves. We cannot guarantee that every brace will fit perfectly as every person’s body shape is different.

What is your return policy?

As a general rule, we accept all returns in good condition. Refunds will be made for the item but not the shipping cost and we ask that you cover shipping back to us.  We ask that you return your product  within 45 days of receiving it, otherwise we may not be able to credit your card.

What service will you use to ship my order?

We ship all of our orders with either the US Postal Service or UPS.

How do I delete an Item from my cart?

To delete an item from your cart, please click the " - " button next to the item you wish to delete until it reaches 0. The page will refresh automatically and that item will be removed. 

How do I get a shipping estimate?

Add the appropriate items to your cart and fill out the State and Zip Code information below the products listed on the shopping cart page. Then select "Calculate Shipping Rates."

When will my order arrive?

We offer estimated ship dates for each item on our website, add this to estimated shipping times below to estimate when your order will arrive. In some rare occurrences, there will be delays from UPS or the Postal Service due to weather or other extenuating circumstances. All estimates are based only on Business days and does not include Saturday or Sunday.

Free – 5-10 business days

Ground - 3-5 business days

3 Day - 3 business days

2 Day - 2 business days

Next Day Air - 1 business day

How do I add an item after I already placed my order?

You will need to cancel your order an place a new one for the extra item. We cannot add the item to your order over the phone because we do not store your credit card information for security purposes. 

How soon can I use tracking on my packages?

Tracking numbers become active only after being scanned by the shipping service (UPS or USPS) These should be active by the end of the day or the following business day.

How long will it take my order to get to me?

Weather permitting, these are the best estimates we have based on your shipping option chosen.

Free – 5-7 business days

Ground - 3-5 business days

3 Day - 3 business days

2 Day - 2 business days

Next Day Air - 1 business day

How do I cancel my order?

The best way to ensure your order gets cancelled is to submit a contact form with your name, order number, and request to cancel the order.  You may also call us at 866-712-7808. Please leave a message with the same information and a call-back number if we are busy with another customer at the time.

Don’t see all the items you ordered on your shipping confirmation?

Sometimes we ship items separately based on our quantities in stock and location the product is shipping to. We do our best to minimize the time it takes for all packages to arrive. If you have not received tracking for all items ordered, please be patient, we will send you an additional shipping email as soon as your other products ship.

When will my return be processed?

We process our returns within 3-5 business days week of receiving them.  You will receive an email to confirm that you have been credited. Please make sure to check your spam folder if it has been past this time and you have not received an email. 

I received more than one e-mail, did I place a duplicate order?

Check your order numbers to make sure they are the same. If they are the same, you only placed one order and there is nothing to worry about! If you have two different order numbers, please get in touch with us and we can help you cancel one of the orders.

I don’t want to receive promotional emails, how can I avoid this?

BraceAbility doesn’t appreciate spam any more than you do. We will only send you emails for a few reasons. Account creation, order confirmation, shipping & tracking information, and making sure your product is working and you are satisfied.

Customer Service

Customer Support

Our customer support team is available Monday - Friday from 8:30 a.m. to 5:00 p.m. Central time.

Give Us a Call

866-712-7808

Send Us an Email

Use our contact form to submit an email to customer support team. Click the “Support” icon on the bottom right of any page on our website. We typically respond within one business day (or faster).

Holidays

BraceAbility.com is closed on the following United States holidays. This may affect your shipping time and they will be accounted for in the estimated ship date listed on each product page.

 

Helpful Links

Return/Exchange Information 

Frequently Asked Questions