- Disappointed with Air Shipping Review by David
Value Quality Price
What I have a problem with the company is their shipping process, and I will compare the shipping for both appliances.
I needed the first appliance for my right hand rather quickly since that thumb was giving me extensive problems. The website stated it was in stock. I also paid extra for two-day air delivery since I felt I could not wait for the 7-14 day free shipping or ground shipping. I received an email from Braceability stating the appliance had to be ordered from the Corflex company; so much for it being in stock. That email also gave me the option of changing my shipment to something other than air delivery. I chose to keep the two-day air delivery since I needed it as soon as possible. I received a second email letting me know that the appliance was now being shipped. From that email, I expected to get delivery on a Friday. I was disappointed to find that I actually didn't get the delivery until the following Monday. It seems I paid for air shipping and didn't get what I would expect for the additional shipping cost.
I ordered the second appliance earlier this week and opted for free shipping since I was not in as urgent a need for this second order. I received this order yesterday, only about four days from when I originally placed this order and when it was ready to be shipped.
I feel cheated by the two-day air shipping offer. I am sure you can see from the above information why I am so disappointed in the overall price.
I do want to acknowledge once again that this appliance works great! I would recommend anyone to order it for the type of injury I experienced with both thumbs. It's not the appliance that is a problem, it is the shipping experience that gives me pause.
Also, I did get a slight rash from wearing the sleeve under the appliance. I do not consider that to be a problem situation. All I did was take a folded paper towel soaked in rubbing alcohol and placed it between the sleeve and my rash area anytime I am wore the appliance. No more rash problems. (Posted on 11/9/13)